Back to the future

In my business networking blog entry, Reputation, Friends & Generosity, I mentioned a seminar presented by Nancy Williams of Tiger Two on online reputation management.
The last of her 13 top tips was about good old fashioned customer service. Getting back to the past as she put it.

It makes common sense for any business to practice the things she highlighted:
1. Listen to your customers
2. Provide the best value you can
3. Go the extra mile
4. Maintain flexibility & innovation
5. Focus on the people who matter
6. Give help & advice when needed
7. Develop a reputation
It helps you with that good old fashioned ‘Word of Mouth’

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